Nicole Slaughter
About
I have always had an animated imagination. As soon as the muscles in my tiny hands learned to guide the fine movements of a marker, the stories from my mind began to leak out onto every surface around me. Eventually my passion for creative writing developed into a passion for knowledge. I wanted to explore the universe, not just the fictitious one that frequently enveloped my thoughts. I set about my journey by diving into the art of film, studying the animal kingdom, examining the history of the coffee bean, co-founding a 3D printing business, and ultimately plunging into the world of technology. I developed strong interpersonal skills along the way, studied best practices to be an effective leader, and discovered that the "happily ever after" to my story has always been a career in web development.
Featured Projects
Covid PPE Production
Unless you belong to a species of the hibernating variety, we are all already aware of the great viral invasion of 2020. The pandemic inspired my first project of 2020, in which I put myself in a room with a sewing machine for the very first time and taught myself to sew. This project also led to the purchase of two 3D printers, which were used to create 3D printed face shields. This is the story about how I took action in a time of crisis. It is a story of learning to sew and 3D print, pulling together as a team, and helping our medical staff overcome the worst pandemic in over 100 years.
View Netsmart's Blog
Lunar3D LLC
Soon the PPE shortages came to rest, and the demand for 3D printed face shields plummetted. Naturally, my husband and I began our next expedition to become 3D printing entrepreneurs. I spent innumerable hours learning to 3D model using Shapr3D and Fusion360, and hence became the co-founder and Director of Art with our new company. While our main focus is currently sales and customer service via our main shop below, we do have a Facebook page and a website in development.
"Just as the wolf howls for the moon, we tend to shriek with the passion we feel for our prints."
View Main ShopWork Experience
Co-founder
Lunar3D LLC
July 2020 - Present
Co-managed operations of business including financial performance, customer satisfaction, inventory, artwork and designs, and quality of products.
Achievements:
- Self-taught 3D modeling using Shapr3D and Fusion360, and became Director of Art and primary modeler for company
- Fulfilled custom design orders, accommodating multiple revisions of work to ensure customer satisfaction
- Led marketing strategies including advertising, maintaining social media pages, and creating sales and coupons
- Prioritized prompt and friendly customer service, resulting in customer loyalty and recommendations
Service Desk Technician
Netsmart
March 2019 - February 2021
Specialized in user provisioning aspects of the job by creating, modifying, and terminating access to client accounts.
Achievements:
- Wrote and maintained KB documentation using HTML and CSS
- Developed and led training program for new technicians, and created training videos for curriculum
- Prepared reports for and attended client meetings with leadership
- Provided support for a variety of Microsoft products, EMR products, and Active Directory
- Accurately resolved upwards of 7,800 cases per year, exceeding annual goal by 3,000
- Established reputation as expert in user provisioning and acted as primary resource for questions/issues
- Proposed and rolled out new processes, such as rehire process and UAR reform
- Collaborated with engineering team to design automated user provisioning and increase productivity
- Tracked and reported a variety of metrics using ServiceNow reporting tools
Store Manager
Starbucks
October 2014 - May 2018
Managed operations of store including scheduling, staffing, training, coaching, financial performance, safety and security, customer satisfaction, inventory, and quality of products.
Achievements:
- Interviewed, hired, and trained 30 person team for new store opening
- Provided support to other Store Managers to help drive business forward, including assistance with staffing, training, store displays, and inventory
- Developed and oversaw QASA (Quality Assurance Standards Assessment) training class, boosting the district's scores for health inspections
- Coached partners into the next level position, including supervisors and assistant managers
Pet Products Manager
Petsmart
April 2012 - October 2014
Closely managed operations involving store inventory and product presentation, in addition to training new associates in the department.
Achievements:
- Executed new stores sets, and assisted in the organizing and remodeling of entire store
- Managed inventory including placing orders, receiving orders, analyzing store P&L reports, and completing inventory audits
- Obtained forklift operation certification and performed routine forklift maintenance
- Trained new associates on store standards and policies, including forklift operation
Assistant Manager
Cinemark
May 2010 - April 2012
Oversaw operations of the concession and projection departments.
Achievements:
- Managed operations of projections including building and screening films for quality, maintaining projectors/equipment, and promptly responding to troubleshooting issues
- Managed operations of concessions including ensuring compliance with health codes, placing orders, receiving orders, and creating staff schedule
- Strategically created movie schedules to maximize sales during peak times
- Interviewed, hired, terminated, and conducted performance reviews of staff
Education
Arizona State University
Graphic Information Technology (User Experience)
Currently enrolled
Edinboro University
Middle Level English Education
Completed 39 credit hours focusing on classes such as Shakespeare 2, Advanced College Writing Skills, Technology for Teaching and Learning, Resistance in the Holocaust, Societal Issues, and a variety of other classes concentrated in middle level education.
McDowell High School
High School Diploma